24/7 eVisits
Get care from a qualified medical professional on your schedule, whenever and wherever works best for you – 24/7. Start an online eVisit from Montage Health now and start feeling better sooner. eVisits are available in English and Spanish.
What’s a 24/7 eVisit?
An eVisit allows you to:
- Complete an online or chat interview about your symptoms
- Submit your answers to a healthcare provider
- Receive a notification when your personalized treatment plan is ready
When to use a 24/7 eVisit
Use an eVisit if you or your loved one has a minor illness or injury that doesn’t require an in-person physical examination. View the list of common conditions we’re able to treat on this page.
Who can use 24/7 eVisit?
Anyone over 18 can create an eVisit account. If you’re the parent, guardian, or caregiver of a minor child or dependent adult, you can add them to your account. A parent or guardian must complete eVisits for minor children.
Age restrictions
Certain services are only available based on the age of the patient. If your child has symptoms but isn’t old enough to receive eVisit care for that condition, call their doctor or take them to an urgent care clinic or emergency room, if needed.
Breathing (respiratory) system concerns
|
Condition/symptoms
|
Patient age (in years) to receive eVisit care
|
|
Cough, sore throat, or voice hoarseness
|
2+
|
|
Cold symptoms (congestion, runny nose, or sneezing)
|
2+
|
|
COVID-19 (coronavirus) evaluation of symptoms with a referral for testing if needed
|
2+
|
|
Influenza (flu) symptoms, including fever, headache, and muscle aches
|
2+
|
|
Evaluation to learn if you’d benefit from taking flu prevention medicine
|
1+
|
|
Pertussis (whooping cough) exposure. After close contact with a person with this illness, use an eVisit for a medication prescription to prevent getting pertussis
|
1+
|
|
Seasonal allergy symptoms or hay fever (sneezing, stuffy nose, eye redness or itchiness, or itching of the ear, nose, or throat)
|
2+
|
|
Sinus infection (sinusitis)
|
2+
|
Digestive (gastrointestinal, or GI) system problems
|
Condition/symptoms
|
Patient age (in years) to receive eVisit care
|
|
Constipation (trouble having a bowel movement)
|
12+
|
|
Diarrhea (loose or watery stools)
|
12+
|
|
Mild stomach pain
|
12+
|
|
Heartburn, also called acid reflux or gastroesophageal reflux disease (GERD). Symptoms include a burning pain between the stomach and throat and sometimes a bitter taste in the mouth
|
18+
|
Ear care
|
Condition/symptoms
|
Patient age (in years) to receive eVisit care
|
|
Outer ear infection like swimmer’s ear. Symptoms include itching, redness, or pain. (We aren’t able to care for middle ear infections through an eVisit)
|
2+
|
Eye care
|
Condition/symptoms
|
Patient age (in years) to receive eVisit care
|
|
Eye infection like conjunctivitis (pink eye), which may cause redness, irritation, swelling, or drainage
|
2+
|
|
Stye, a painful eyelid bump
|
2+
|
Insects (bugs)
|
Health concern (conditions/symptoms)
|
Patient age (in years) to receive eVisit care
|
|
Head lice, when small insects in the hair lay tiny eggs (nits) and cause scalp itching
|
1+
|
|
Tick bite that leads to signs of Lyme disease. These include a bullseye-shaped rash, fever, aches, and tiredness a few days or weeks later
|
5+
|
Low back pain
|
Condition/symptoms
|
Patient age (in years) to receive eVisit care
|
|
Low back pain or muscle strain that started in the last 12 weeks
|
18+
|
Mouth and lips
|
Condition/symptoms
|
Patient age (in years) to receive eVisit care
|
|
Canker sores, painful open sores inside the mouth
|
6+
|
|
Cold sores or fever blisters around the mouth. If you have a history of cold sores, you can use an eVisit for a medication prescription to help prevent them
|
6+
|
|
Dry, red, or cracked skin in one or both corners of the mouth
|
6+
|
|
Impetigo, red facial bumps near the mouth that mainly affect children
|
6+
|
Motion sickness prevention
Does traveling by car or boat make you or your child age 2 or older feel nauseous or ill? Use an eVisit to learn your options to prevent motion sickness. You may benefit from prescription or over-the-counter treatments.
Skin and nail conditions
|
Health concern (conditions/symptoms)
|
Patient age (in years) to receive eVisit care
|
|
Acne, including whiteheads, blackheads, severe pimples, or frequent breakouts
|
12+
|
|
Athlete’s foot, a burning rash that can lead to skin cracking or blisters
|
2+
|
|
Contact dermatitis, skin irritation and itchiness caused by exposure to an irritant like poison ivy or a chemical
|
1+
|
|
Diaper rash, skin redness and irritation of the diaper area
|
Any age
|
|
Eczema, an itchy rash that’s red, scaly, or crusty
|
1+
|
|
Ingrown toenail, which may cause pain, redness, and swelling
|
1+
|
|
Jock itch, a red, itchy rash that’s ring-shaped or circular and appears on or near the genitals
|
2+
|
|
Minor burns caused by contact with something hot or too much sun exposure, leading to blisters or pain
|
6+
|
|
Ringworm (fungal skin infection), which causes a red, itchy, circular rash or discolored patches anywhere on the body
|
2+
|
|
Rosacea, which causes facial redness, flushing, red lines or patterns, or small red bumps
|
12+
|
|
Shingles, painful red blisters or crusts that usually happen on one side of the body
|
18+
|
|
Other skin or nail problems
|
2+
|
Smoking cessation services
Get help to become free from tobacco. If you’re an adult 18 or older, take advantage of smoking cessation services, such as medication and nicotine replacement options
Women’s health
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Health concern (conditions/symptoms)
|
Patient age (in years) to receive eVisit care
|
|
Urinary tract infection (UTI) of the female urinary tract. Symptoms include pain, burning during urination, or feeling like you need to urinate more often
|
18+
|
|
Vaginal yeast infection. Symptoms include itchiness, burning, or redness, with abnormal, thick discharge
|
18+
|
What if my problem isn’t listed?
If you don’t see an option that matches your health concern:
Call 911 or go to the 24/7 Emergency department if your symptoms are severe or life- or limb-threatening.
How does a 24/7 eVisit work?
Read our step-by-step instructions to get started. Learn:
- Cost of an eVisit ($0-25)
- Answers to common insurance-related questions
- Types of healthcare professionals you may get care from
- How we keep your medical information private and secure
- Web browser and technology requirements
